WHAT IS MY RIGHT SIZE?
AORA designs feature a relaxed, oversized aesthetic. Refer to the size chart on each product page for detailed measurements to match your preferred fit.
WHAT ARE THE CARE INSTRUCTIONS ON THE T-SHIRTS?
Machine wash cold, air-dry, and avoid dry cleaning. Use cold water to prevent colour bleed and shrinkage. Do not iron directly on the print.
HOW DO OUR NEW DROPS WORK?
All new designs and collections are announced on AORA’s official Instagram. Once live, the drops can be purchased directly from our website.
WHERE DO WE DELIVER?
We deliver all orders across Australia and worldwide.
WHERE IS MY ORDER SHIPPED FROM?
All online orders are shipped from Melbourne, Australia.
WHAT ARE THE DELIVERY CHARGES?
Free shipping within Australia. International shipping is calculated at checkout.
WHEN CAN I EXPECT MY DELIVERY?
Australian deliveries: 2–5 days. International: 5–10 days.
WHICH COURIER DO WE USE?
Australia Post or trusted delivery partners.
I CANNOT PLACE AN ORDER ONLINE
You can place orders via WhatsApp with product and shipping details.
HOW DO I CONFIRM MY ORDER STATUS?
You will receive an email with tracking details.
CAN I CANCEL OR AMEND MY ORDER?
Email aora.store3@gmail.com for assistance.
CAN I CHANGE MY DELIVERY ADDRESS?
Email your order number and updated address to aora.store3@gmail.com.
HOW DO I APPLY MY GIFT CARD?
Enter the gift card code at checkout.
HOW CAN I PAY FOR MY ORDER?
Cards, Amex, UPI & Cash on Delivery.
OUT OF STOCK ITEMS?
Follow AORA on Instagram for restocks.
HOW CAN I TRACK MY ORDER?
Tracking details are sent via email.
WHY IS MY ORDER NOT SHIPPED?
Minor delays may occur during peak times.
CAN I EXCHANGE AN ITEM?
Yes, within 7 days of delivery.
HOW LONG DOES AN EXCHANGE TAKE?
7–10 business days after receiving the return.
CAN I GET A REFUND?
Refunds are issued as gift cards only.
CUSTOM DESIGN REQUESTS?
Email aora.store3@gmail.com.
GST RECEIPT?
Email your order number to aora.store3@gmail.com.
FAILED TRANSACTION?
If you received confirmation, ignore the failed notice.